Serrala appoints new Chief Customer Success Officer to the Executive Board

Oliver Gallienne will lead the global customer experiences of the B2B fintech Serrala as Chief Customer Success Officer.

Hamburg, March 02, 2022– Serrala, a global financial automation and B2B payments software company, announced the appointment of Oliver Gallienne as Chief Customer Success Officer (CCSO), effective March 1, 2022.

In his role, Oliver is responsible for applying a customer-centric approach and generating growth results along the value chain, from onboarding, delivery/implementation, and customer support to customer engagement and renewal.

Oliver brings substantial, long-standing experience to Serrala in building high-performing teams that optimize efficiency and utilize data to deliver operational excellence to further accelerate growth and customer satisfaction.

He previously served as Member of the Senior Leadership Team for the past 7 years at OpenText, a world leader in Information Management solutions. Prior to his time as SVP, he built local and regional services units, drove acquisition integrations, and lead the restructuring of the services organization to implement new business models driving growth and cloud transformation.

“It is an honor to take on the responsibility of CCSO at Serrala, working with highly skilled teams across the globe, executing on the company’s priorities to create stellar customer journeys and accelerate value for customers and shareholders”, Oliver Gallienne pointed out. “The global customer base Serrala has been servicing for many years is impressive and I am privileged to work together with colleagues on our joint journey to future successes.”

“We are excited to have Oliver on board to drive further growth through our worldwide operating professional services and a wider focus on customer success”, Sven Lindemann, Chief Executive Officer & Chairman of the Board, said. “His outstanding experience for on-premise as well as cloud customers is a significant addition to the team.”